About Me

Design to turn complexity into meaningful solutions

My work is driven by strategy, empathy, and measurable impact.

I work at the intersection of people, business, data, technology, and organizational changewhere decisions actually happen.

My image
My image

As a strategic designer, I think that clarity is one of the most important things you can have in a complicated system. Over the years, I've moved from doing visual work to a full-on strategic role, where I work closely with leaders and teams to link user experience with business impact, operational efficiency, and scale.

I’ve operated in highly complex and regulated environments, where decisions matter, mistakes are costly, and adoption is often the hardest challenge.

What drives me is not just creating solutions, but making sure they are understood, adopted, and sustained over time. I use design to make things less unclear, get everyone on the same page, and turn hard problems into plans that work in the real world.

Experiences

Senior Experience Solution Consultant

Salesforce

2022 - Present

Senior Experience Solution Consultant

Salesforce

2022 - Present

Senior Experience Solution Consultant

Salesforce

2022 - Present

Lead Product Designer

Buser

2021-2022

Lead Product Designer

Buser

2021-2022

Lead Product Designer

Buser

2021-2022

Senior Product Designer

IBM

2017-2021

Senior Product Designer

IBM

2017-2021

Senior Product Designer

IBM

2017-2021

Design Lead

Banco Original

2015-2017

Design Lead

Banco Original

2015-2017

Design Lead

Banco Original

2015-2017

Senior Product Designer

Banco Itaú

2013-2015

Senior Product Designer

Banco Itaú

2013-2015

Senior Product Designer

Banco Itaú

2013-2015

Education

Business Strategy & Transformation

MBA - FIAP

2022-2024

Business Strategy & Transformation

MBA - FIAP

2022-2024

Business Strategy & Transformation

MBA - FIAP

2022-2024

Solution Architecture

MBA - FIAP

2016-2018

Solution Architecture

MBA - FIAP

2016-2018

Solution Architecture

MBA - FIAP

2016-2018

Graphic Designer

Bacharelor - UNESA-RJ

2008-2012

Graphic Designer

Bacharelor - UNESA-RJ

2008-2012

Graphic Designer

Bacharelor - UNESA-RJ

2008-2012

Certifications

Prosci® Certified Change Practitioner

Prosci

2025

Prosci® Certified Change Practitioner

Prosci

2025

Prosci® Certified Change Practitioner

Prosci

2025

5x certified by Salesforce

Salesforce

2022-2025

5x certified by Salesforce

Salesforce

2022-2025

5x certified by Salesforce

Salesforce

2022-2025

15x certified by IBM

IBM

2017-2021

15x certified by IBM

IBM

2017-2021

15x certified by IBM

IBM

2017-2021

2x certified by IxDF

IxDF - Interaction Design Foundation

2020

2x certified by IxDF

IxDF - Interaction Design Foundation

2020

2x certified by IxDF

IxDF - Interaction Design Foundation

2020

Career Highlights

Workshops: Combating Burnout

2025 – Using Design Thinking, AI + Data to Identify and Combat Burnout

Workshops: Combating Burnout

2025 – Using Design Thinking, AI + Data to Identify and Combat Burnout

Workshops: Combating Burnout

2025 – Using Design Thinking, AI + Data to Identify and Combat Burnout

Project: Carteira bB

2019 – Main payment channel for Brazil’s government emergency aid program, created to support low-income families during the COVID-19 pandemic.

Project: Carteira bB

2019 – Main payment channel for Brazil’s government emergency aid program, created to support low-income families during the COVID-19 pandemic.

Project: Carteira bB

2019 – Main payment channel for Brazil’s government emergency aid program, created to support low-income families during the COVID-19 pandemic.

Buser App Redesign

2021 – Complete redesign of the travel experience and digital inclusion for thousands of passengers across Brazil.

Buser App Redesign

2021 – Complete redesign of the travel experience and digital inclusion for thousands of passengers across Brazil.

Buser App Redesign

2021 – Complete redesign of the travel experience and digital inclusion for thousands of passengers across Brazil.

Project: Santander Prospera

2018 - Project presented at the UNATED NATIONS for its social impact in Brazil

Project: Santander Prospera

2018 - Project presented at the UNATED NATIONS for its social impact in Brazil

Project: Santander Prospera

2018 - Project presented at the UNATED NATIONS for its social impact in Brazil